United Airlines has a simple enough policy regarding children flying alone (unaccompanied minors, as airlines call them.) They cannot travel on the last flight of the day. This makes sense: no one wants an unaccompanied minor to become a stranded unaccompanied minor if their flight is canceled. But when Hannah booked a flight for her 12-year-old son to travel unaccompanied, no one mentioned this rule, and United phone agents placed him on the last flight of the day. This meant that he was turned away at the airport, and his departure delayed until the next day. Hannah thinks that the family deserves some kind of compensation for this inconvenience due to United’s screwup. [More]
