It’s annoying enough that Quicken Loans sent an unwanted refinancing offer to reader John. We all get unwanted junk mail: what’s the big deal about that? The strange thing is that Quicken sent that letter to John Deddy, a person who does not, strictly speaking, exist. [More]
wrong name

Putting The Wrong Name On An Airline Ticket Is An $800 Mistake?
Here’s an odd problem. Reader Austin bought some airline tickets for a business trip and wasn’t sure who was going to go, so he booked an extra ticket with his name on it — thinking that the name could be changed later. Whoops.