When you’re running a corporate social media account, it’s very difficult to balance posts that will get people talking about your brand, and posts that will get people complaining about your brand. Brands found themselves with this dilemma when the unexpected news came that musician Prince died today. Should they acknowledge the news? Ignore it? Make themselves part of the conversation? Two brands that are part of Minneapolis-based General Mills posted tributes, then thought better of it and took them down. [More]
