Each year the Consumer Financial Protection Bureau supervisory examiners hold hundreds of companies accountable for violations of fair lending and debt collection rules. During the last half of 2014, those actions resulted in the return of $19.4 million to more than 92,000 consumers, according to a new report from the agency. [More]
One of the nation’s largest check authorization service companies is going to be cutting a rather large check to settle charges made by the Federal Trade Commission. [More]
Conditions at the two salmonella egg farms in Iowa are so bad that you’d think they were Tylenol factories, according to recent FDA inspections. Wait, I mean the first and only inspections.
Remember the U-Haul customer who was locked in at a self-storage unit in Wisconsin? Something similar, but possibly more dangerous, happened over the weekend at an indoor U-Haul facility in Philadelphia.
Back in March, Steve Bierfeldt was pulled aside while going through the security line at Lambert-St. Louis (Missouri) International Airport, taken to a room, and questioned for half an hour about the box of cash he was trying to check through. Bierfeldt, who works for a Ron Paul organization, recorded the conversation. Now with the help of the ACLU he’s suing the TSA.
The number of overcharging violations – defined as charging more at the register than the price in an advertisement, on a shelf sign, or on the item itself – soared to 711, from 425.
A Target in Pikesville, Maryland “has been closed until further notice because of a rodent problem,” reports WBAL Baltimore. Target officials wouldn’t tell customers why they were closed—our tipster aishel says they told him it was for maintenance, and a person interviewed by WBAL says she was told it was a “water main problem.” Target’s corporate office, however, confirmed there’s a big mouse problem. Update: The store has reopened.
DSW is playing dirty with Brook, who tried to legitimately order two pairs of shoes on January 30th. Due to an error on DSW’s side, the order was never fulfilled. He called and resolved the problem and they re-processed the order, but a few days later DSW decided to send the order a second time, and this time they jacked up the price by $20. They won’t let him cancel the order and say they’ll only refund the smaller of the two amounts if he returns it. Surprise, DSW! According to the FTC, you just sent Brook some free shoes.
The Georgia peanut plant responsible for the salmonella outbreak that has sickened nearly 500 and killed at least 7 was repeatedly cited with health code violations for being “not properly cleaned and sanitized.”
Claiming it had better things to do, the Department of Transportation issued only $1.2 million in airline fines last year, even as consumer complaints over fees and delays continued to rise. Five years ago, the agency issued over $8 million in fines, but now, they say they’re too busy working on “consumer rulemaking” and “consumer forums” to ensure that airlines honor consumer protection laws.
The FAA is not pleased with American Airlines. They say the airline should pay $7.1 million in fines for deferring maintainence and not complying with employee drug testing requirements. AA says the fines are too severe and will appeal.
A recent sweep of New Jersey gas stations by state and local inspectors resulted in over a third of them receiving citations for posting the wrong gas prices on road signs, changing the price of gas too often, and other other violations. The New Jersey Star Ledger made a very helpful map of the violator stations, available inside.
The FDA sent U.S. Marshals to seize “various animal food products” stored at a PETCO distribution center in Joliet, Illinois yesterday, because the storage conditions had been deemed unsanitary twice in a row:
Consumers Reported 69,204 Fair Debt Collection Practices Act Violations. FTC Responds With One (1) Lawsuit
Consumers have filed over 69,000 complaints against scummy debt collectors for violating the Fair Debt Collection Practices Act, prompting the FTC to rush to our collective defense by taking action against three debt collectors who showed a “culture of harassing the debtors from which they collect.” Two debt collectors settled and one went to court. Still, when you receive over 69,000 complaints—and these are from the people who know to complain to the FTC—it’s reasonable to assume that more than three collectors encourage a culture of harassment. More harrowing revelations from the FTC’s annual report to Congress, after the jump.