A few weeks ago, we shared with you the claims of some loyal Sephora customers who found that their accounts for placing online orders (and more importantly, for collecting rewards points) had been shut down. While Sephora claimed that account shutdowns were aimed at people buying large amounts of makeup to re-sell, customers complained that the only thing the company looked at was whether a given customer had a Chinese surname. Now customers living in the United States whose accounts were closed are filing a class action suit against the company. [More]
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Customers Accuse Sephora Of Banning Shoppers With Asian Surnames
By 11.7.14
Would Sephora really ban customers who spend thousands of dollars every year with them? Last year, frequent customers say they had their ability to place online orders taken away for buying too much stuff. This year, frequent customers report having their accounts shut down or their ability to place orders restricted. Funny, thing though: all of these customers have e-mail addresses based in China, or Chinese surnames. [More]
