Sean booked a flight on United Airlines, US Airways, but had found the flight through travel übersearch site Kayak. He learned the hard way that there may be an occasional bug in the system: he says that even though he did everything correctly, his flight was booked on the wrong day. He learned the hard way that when this happens, you’d better notice quickly: there’s only a 24-hour window to call about the error before the airline will just keep your money forever. They’re called “non-refundable” tickets for a reason, after all. [More]
usair
Flight Somehow Booked For The Wrong Day? Call To Fix It Right Now
By 8.13.12
Orbitz Supervisor Plays Hardball With USAir, Gets Them To Rebook Tickets
By 9.11.08
Nicholas had a business trip go bad quickly when USAir canceled a flight and wouldn’t make things right again. His tickets were through Orbitz, and although he had a terrible experience with Orbitz’s first line of CSRs, he eventually managed to find a supervisor who made sure USAir helped solve the problem—even going so far as to let Nicholas secretly listen in on a call with a USAir agent.
US Airways Rewards Customers By Threatening To Charge Them $25 For Inactivity
By 10.9.07
A reader has forwarded us an obnoxious notice from US Airways that explains how they “reward” their frequent flyer program members: by charging them $25 if they’re not active enough. So what are the best ways to remain active without spending $25 or making an unnecessary ticket purchase?
EECB Forces US Air To Help Stranded Marine With Dying Grandmother, But Not In Time To Say Goodbye
By 9.4.07
subject Distressing travel not yet completed
US Air Tray Ads Annoy
By 7.24.07
US Air has boasted ads on seatback tray tables for many months now, but they still have the power to irk some customers, as reader Cameron writes:
I took these photos on my return flight from New Orleans this past Sunday. It appears that, in order to bolster revenues, US Air has turned to placing advertisements on the top surfaces of your seat back tray. Not only that, but they are “self-aware”, sporting beverage spill graphics and touting the safety of Ford SUVs. I was settling into my seat and was going to lower my tray to hold my book and iPod when I was confronted by this – I must say this should be stopped and I’ve already contacted US Air complaint line.
