While no one was forcibly dragged out of room 2167 of the Rayburn Office Building during this morning’s Congressional hearing on the airline industry, lawmakers from both sides of the aisle appeared to be united (but not United) in their distaste for byzantine booking systems, lack of options, and the billions of dollars in add-on fees collected by carriers. [More]
united airlines
Congress Asks Airline Industry To Explain Why It “Hates The American People”
By 5.2.17 — Updated: 5.9.17
United Airlines CEO Says More Changes Coming
By 5.1.17
Following an incident in which a passenger was violently removed from a flight, United Airlines last week unveiled a number of policy changes — including increasing compensation for bumping passengers, reducing overbooking, and providing more employee training — meant to ensure such incidents don’t happen in the future. Now, the carrier’s CEO says those changes won’t be the last. [More]
United Airlines Reaches Confidential Settlement With Forcibly Removed Passenger
By 4.27.17 — Updated: 5.10.17
United Airlines and Dr. David Dao — the paying passenger who was forcibly removed from his seat to make room for an airline employee — have reached a deal that preempts a potentially lengthy legal battle. Though what that settlement entails will likely remain a mystery. [More]
United Airlines Ups Compensation For Bumped Passengers To $10K
By 4.27.17 — Updated: 5.9.17
Over the past several weeks, United Airlines has taken steps to put an April 9 incident in which a passenger was violently removed from a flight behind it: revising crew travel policies, discontinuing the use of law enforcement to remove passengers, compensating passengers on the controversial flight, and, of course, issuing several apologies. Now the airline is revamping how it compensates passengers being bumped from flights and answering lingering questions from lawmakers. [More]
United Airlines Investigating After Giant Rabbit Dies During Flight
By 4.26.17
If you have a soft spot in your heart for animals, you might want to pass on this one: United Airlines is investigating the death of a giant rabbit that had been stowed in the cargo hold of a flight from London to Chicago. [More]
United CEO Says No One Will Be Fired Over Forced Removal Of Passenger
By 4.18.17
In the week since United Airlines made headlines when a ticketed passenger was aggressively hauled off his flight, the company has updated its crew travel policies to ensure passengers won’t get booted and compensated all travelers on the fateful fight. Now, the airline’s CEO says no employees will be fired over the incident. [More]
United Updates Crew Travel Policies So Passengers Won’t Be Booted Off Flights
By 4.17.17
It’s been a week since United Airlines made headlines for having a ticketed passenger bodily hauled off his flight so airline crew could have his seat, and the company is still in full damage control mode. United’s latest promise is that it has changed its policy so that last-minute staff travel arrangements won’t bump paying customers anymore. [More]
United Pilots “Infuriated” By Passenger’s “Violent” Removal From Flight
By 4.14.17 — Updated: 5.10.17
Days after a United Airlines passenger was forcibly removed from his seat and dragged off a flight by Chicago Aviation officers, the union representing the carrier’s pilots is speaking out, saying it’s “infuriated” by the incident, and placing the blame squarely on security personnel. [More]
Scorpion Fell On Passenger’s Head During United Flight, Stung Him
By 4.13.17
Two of the consumer news themes of this week have been terrible things happening to United Airlines passengers and live scorpions lurking where they shouldn’t. Why not bring these themes together? A man on a flight from Houston to Calgary over the weekend says that he was stung by a scorpion that fell out of an overhead bin onto his head. [More]
Passenger Dragged Off United Airlines Flight Will “Probably” Sue, But Not Yet
By 4.13.17 — Updated: 5.10.17
In a press conference today, the legal team for the passenger who was forcibly removed from his seat and dragged off a United Airlines flight on Sunday by Chicago aviation officers who have since been placed on administrative leave pending investigation says the 69-year-old man will “probably” file a lawsuit over the incident, but not quite yet. [More]
United Airlines Will Compensate All Passengers Who Were On Controversial Flight
By 4.13.17
United Airlines remains in damage control mode after video of a passenger being forcibly removed from his seat and dragged down the aisle of a plane generated a public backlash. In the next step on its stumbling apology tour, United has announced that every other passenger who was on that flight will be compensated for their fare. [More]
United CEO Says Airline Won’t Use Law Enforcement Officers To Remove Passengers
By 4.12.17
When the news broke that a United Airlines passenger had been forcibly dragged out of his seat and down the aisle of a plane to make room for airline crew members, United CEO Oscar Munoz put the blame squarely on the passenger, calling him “disruptive and belligerent.” That didn’t go over well with the public, and now Munoz is doing an apology tour, promising that “This will never happen again.” [More]
Does The Fine Print In United’s Contract Prevent Kicked-Off Passenger From Suing Airline?
By 4.11.17 — Updated: 5.9.17
A lot of people are saying the United Airlines passenger who was forcibly booted from a Sunday afternoon flight should sue the carrier, while others say he can’t sue because of fine print in United’s 37,000-word customer contract. Turns out he probably can take the airline to court, but whether or not he’d prevail is unclear. [More]
United Says Controversial Flight Wasn’t Overbooked; Airline Crew Just Needed The Seats More
By 4.11.17
United Airlines is still in damage-control mode today in response to the public uproar over a passenger who was forcibly removed from a flight earlier this week. Now the carrier is clarifying that this flight wasn’t “overbooked;” it just really needed the seats for United crew members. [More]
United Airlines CEO: Passenger Dragged Off Flight Was “Disruptive And Belligerent”
By 4.11.17
In a letter to employees late on Monday night, United Airlines CEO Oscar Munoz said he “emphatically” stands behind workers amid the uproar over videos showing a passenger who was forcibly pulled from a flight on Sunday by airport police, after he became “disruptive and belligerent.” [More]
Internet Redefines “Re-Accommodate” For United Airlines
By 4.10.17 — Updated: 5.10.17
Amid the uproar over videos that show a United Airlines passenger being forcibly pulled from his seat and dragged off a flight that was overbooked, the carrier’s CEO Oscar Munoz issued a statement apologizing for ” having to re-accommodate” customers on the flight. The internet has, of course, redefined that word for the airline many times over. [More]
Videos Show United Airlines Passenger Dragged Off Overbooked Flight
By 4.10.17
United Airlines is apologizing for overbooking a flight from Chicago to Louisville on Sunday night after a video posted on social media showed a passenger being pulled forcibly from his seat and dragged off the plane. [More]
