Mike rushed his girlfriend to the airport to catch a flight to see her dying mother, only to watch her miss the flight because United Airline’s ticketing agent refused to help because “it was time for her to go on her break.” Passengers waiting in line were more than willing to let Mike’s girlfriend skip to the front of the line, but her sad situation apparently wasn’t enough to earn the agent’s sympathies. When his girlfriend finally reached the gate in time to watch her flight depart, the gate agent defended his colleague’s lack of sympathy, saying “management really makes us work some unreasonable schedules.”
