We’ve long been advocates of using Twitter for customer service when the regular channels of customer service don’t work. There’s something about the combination of pithy microblog updates and public posting that some companies have done very well, and that others have been unable to manage. Others are giving up on the platform entirely.If you can get help via Twitter, that turns you into a VIP, and that made Lindsay Robertson of The Awl uncomfortable after she used Twitter to complain to Home Depot about her backordered air conditioner. [More]
By Laura Northrup December 28, 2012
By Phil Villarreal December 13, 2010
An identity thief robbed Scott’s Bank of America account of $600. Adding to the pain, the bank spun its wheels on offering a refund, bludgeoning him with a $35 overdraft fee.