The sales rep did his song and dance and insisted that I test out the phone service for 2 weeks. I said no a few times but he wouldn’t hear it. Well, he gave me 2 phones and 2 phone numbers. No credit check, no money whatsoever. I walked out of the store with 2 free phones and some paper work.
tmobile
Couple Can't Get Rid Of Cellphones No Matter What They Do
By 8.19.08
Tmobile Introduces Month To Month Contracts
By 7.30.08
Hate long-term cellphone contracts? Starting August 6th, Tmobile will be the first national carrier to offer month-to-month plans, straight up.
Tmobile Adds Flimsy Restrictions For ETF-Free Cancelers
By 7.22.08
Tmobile is trying to impose certain new restrictions on people trying to cancel their contract without early termination fee (ETF) over the recent text message rate increase. Based on an email between a reader and Tmobile’s executive customer service team, to qualify for ETF-free cancellation a customer:
Want The New iPhone? Here's How To Escape Your Current Cellphone Contract ETF-Free
By 7.10.08
As the second coming of the Jesusphone 3G draws near, we wanted to remind customers of other wireless carriers that there are ways to escape your existing cellphone contract free of early termination fees, and trade your piddling Verizon, Sprint, or T-Mobile bills for hundreds of pages of gloriously itemized AT&T charges. Or just switch carriers.
With The New iPhone On The Horizon, Now Is The Time To Threaten Your Cellphone Company
By 7.3.08
With the debut of that new super iPhone thing only a few short days away, now is the time to threaten your current cellphone company. What’s that? You have no intention of switching cellphone companies for the iPhone? Sprint, T-Mobile, and Verizon’s retention reps don’t know that. Do they?
Graph: Which Cellphone Company Has The Best Early Termination Fee Policy?
By 6.27.08
Discounting or pro-rating the early termination fees that cellphone companies love to tack on to their contracts is becoming more common, so we thought we’d make some graphs that show the strengths and weaknesses of the different policies. As you can see, T-Mobile 2-year ETF doesn’t make any discounts until fairly late in the contract period — and their ETF of $200 is higher than either of the other two companies that offer discounts. (Sprint does not pro-rate or discount its ETF.) T-Mobile’s ETF does, however, reach a point where their discounts are steeper than Verizon and AT&T’s pro-rating.
How To Cancel T-Mobile Without ETF
By 6.26.08
Want to get out of your T-mobile cellphone contract without paying a $200 early termination fee? Now you can. T-mobile is raising its text message rates August 29th to 20 cents per message. This counts as what is known as a “materially adverse change of contract.” Under standard contract law, if one party changes the terms of the agreement in a way that financially harms the other party, then the contract is void. If the contract is void, so is any stipulation that you be charged a fee for breaking it (especially as technically they broke it first). You will have much better success arguing its a materially adverse change of contract if you are not currently in an unlimited text message plan. You don’t have to wait until August to escape, members of the Slickdeals forums are already reporting success escaping without penalty. Stay tuned to The Consumerist for more information and tips on using this money-saving tactic.
T-Mobile Introduces Declining Early Termination Fees
By 6.23.08
Tmobile just announced that they will let early termination fees decline over the course of a contract. Previously, you had to pay the full monty whether canceled on the first day, or last day, of your contract. This chart shows you how the new fee breaks down over time:
Block Text Message Spam
By 6.17.08
If you’ve ever received cell phone spam, you know how infuriating it can be—especially if you pay by the message. David Pogue of the New York Times recently got hit with a spate of junk text messages on his Verizon plan, and he figured out how to block most of them. If you’re with AT&T or Verizon you can block any messages sent through the Internet, as well as change your text message address to an alias to thwart number-guessing spammers. Sprint will let you block specific addresses. T-Mobile lets you block email messages and set up filters based on specific phrases. Login info below.
By 6.9.08
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T-Mobile is suing Starbucks for allowing AT&T to supply in-store customers with free wireless Internet access using T-Mobile’s lines and equipment. [NYT via Racked]
Updated: Reach T-mobile Executive Customer Service
By 6.2.08
Here is a new number to reach T-mobile Executive Customer Service:
5 Things You Should Never Say While Cellphone Shopping
By 6.2.08
We get a lot of questions and complaints about the cellphone shopping process, so we thought we’d put together a list of 5 things consumers say to cellphone sales reps that they really should just keep to themselves. Enjoy.
T-Mobile: We Can't Help You, Sell Your Brand New Defective Phone On eBay
By 5.12.08
A link to the following letter to T-Mobile’s president just popped into our inbox. It seems that if you receive a T-Mobile Sidekick for Christmas and it’s defective… your options are fairly limited. T-Mobile’s best solution to your broken phone? Sell it on eBay.
Tmobile Call Center Bans Kleenex
By 5.9.08
Update on that outsourced Tmobile call center that banned paper and pens earlier this week: our insider reports that Kleenex is now verboten as well. He furthermore notes that, “paper and pens, if they are to be used, have to be signed out from a supervisor. When signed back in, the paper is shredded by the supervisor.” Any reps feeling the need to cry about their vaporizing dignity can use the back of their sleeve, after their request form is approved. A comment from our previous post explains why this might be a bad idea…
Someone Stole Your Tmobile Phone Now You Have To Pay $1500
By 3.7.08
Tricia asks:
Tmobile is not budging regarding $1500 dollars worth of charges on a SIM card that was stolen from my lost phone and put into another device. Its so obvious the phone was stolen, my bill is typically $40 a month, the person took someone out of my “Fave 5” and put in someone named Mostofo. I called Mostofo who said he wants to help “find the criminal” but Tmobile says they don’t really care about the fact that it was stolen, that I owe the total amount regardless. Super annoying! Anything I can do? I get that Tmobile says, until I officially report it stolen I’m responsible for the charges, I just think that’s ridiculous when its SO obvious the charges aren’t mine.
Massive North American Blackberry Outage
By 2.11.08
Blackberry smartphones are screwed up! There’s a massive outage going on in “the Americas” says RIM.
