Poll Sponsored By Charter Says Charter Is Great, More Charter Greater

Poll Sponsored By Charter Says Charter Is Great, More Charter Greater

Charter is still pushing very hard to get their pending three-way merger with Time Warner Cable and Bright House Networks approved by the FCC and Department of Justice. To that end, they’re happy to push any available evidence that they are not only great, but also working for the public interest. And what better way to gather that evidence than to sponsor their very own poll looking for it? [More]

Time Warner Cable Raising Rates In New York After State Okays Merger With Charter

Time Warner Cable Raising Rates In New York After State Okays Merger With Charter


Earlier this month, New York state regulators gave their blessing to the pending $55 billion merger of Time Warner Cable and Charter Communications. What better way for TWC to celebrate than by jacking up rates for current cable and Internet customers in the Empire State?. [More]

TWC has updated its VoiceZone site to include the option of turning Nomorobo on or off with a click.

Time Warner Cable Integrates Robocall-Blocker Into Telephone Service

While traditional phone companies have been reluctant to integrate available call-blocking technology to help consumers avoid unwanted “robocalls,” some six million Time Warner Cable customers will now be able to turn on a free feature that can cut down on these telephonic annoyances. [More]

(PROLyman Green)

Time Warner Cable Warns 320,000 Customers Their Email & Passwords May Have Been Breached

Hundreds of thousands of Time Warner Cable customers received alerts this week telling them to change their email passwords after law enforcement officials notified TWC that hackers may have gotten their hands on this sensitive information.
[More]

2015: By The Numbers

frankieleon

While 2015 didn’t smash as many records for “terrible things that can happen to consumers in a single event” as 2014 — what with last year’s GM recall, Sony hack, and the like — we still had rather a lot go on in the last 365 days. Here’s a run-down of the numbers from 2015. [More]

Happy New Year: Dish, DirecTV/AT&T, Time Warner Cable All Raising Rates In January Because They Can

Happy New Year: Dish, DirecTV/AT&T, Time Warner Cable All Raising Rates In January Because They Can

For a bunch of the big cable and satellite companies, it does indeed look like a very merry Christmas and a happy new year are on the horizon — but consumers can be forgiven for feeling a lot more grinchy about it. That’s because all the new nickels, dimes, and dollars that are going to line businesses’ big virtual pockets are coming directly from subscribers in the form of unasked-for price hikes. [More]

A screengrab of the InternetHealthTest.org test results.

New Yorkers: Here’s How To Help Make Sure You Get The Internet Speed You Pay For

Back in October, New York Attorney General Eric Schneiderman sent letters to three of the state’s biggest broadband providers — Time Warner Cable, Cablevision, and Verizon — seeking information about the connection speeds they market to consumers and the speeds they actually deliver. Now, the state is asking for consumers’ help in seeing if these Internet service providers are being honest. [More]

Time Warner Cable Says It’s Resolved Outages That Kept Midwestern Customers From Shopping On Cyber Monday

Time Warner Cable Says It’s Resolved Outages That Kept Midwestern Customers From Shopping On Cyber Monday

The time has come — you’re off work, your computer is all fired up and ready to deliver those Cyber Monday online shopping deals… or at least, you thought it was, but it won’t connect to the internet. No deals for you. That’s the experience many Time Warner Cable customers had last night, with many in the Midwest reporting widespread outages. [More]

Time Warner Cable’s Cable-Free Cable Is Still Basically Cable, Just On A Roku

Time Warner Cable’s Cable-Free Cable Is Still Basically Cable, Just On A Roku

Reports dropped a couple of weeks ago that Time Warner Cable was planning to roll out a cable-free streaming option to bring in more TV subscribers. The company has now confirmed that they’re definitely doing that… but not in as flexible a way as consumers had hoped. [More]

Charter/Time Warner Cable Merger Plan Great For Everyone, According To Charter

Charter/Time Warner Cable Merger Plan Great For Everyone, According To Charter

A couple of weeks ago, the FCC collected everyone’s comments about why Charter should or should not be allowed to go through with buying Time Warner Cable and Bright House Networks in one massive merger. The next step in the process is for Charter to get to respond as to why they think the yea-sayers are right and the nay-sayers are wrong, and they submitted that response this week. [More]

Time Warner Cable Launching Pilot Program To Sell Cable-Free Cable To Cord-Cutters

Time Warner Cable Launching Pilot Program To Sell Cable-Free Cable To Cord-Cutters

As it has often been foretold, so it is coming to pass: another major cable company is planning to sell cable-free, internet-based cable to its cord-cutting customers, starting with a pilot program in New York City. [More]

State Attorney General Wants To Know If New Yorkers Are Actually Getting The Broadband They Pay For

State Attorney General Wants To Know If New Yorkers Are Actually Getting The Broadband They Pay For

It’s a pretty basic tenet of American commerce: if someone advertises something to you at a certain price, they actually have to provide you that thing at that price. Like, for example, a broadband internet connection: if a company like Verizon, Cablevision, or Time Warner Cable says it will give you a connection of a certain speed, it’s supposed to make good. But in one sate, the top legal office thinks the ISPs may not be making good on their claims, and wants to know what’s up. [More]

What Key Players Are Telling The FCC About The Charter / Time Warner Cable Merger

What Key Players Are Telling The FCC About The Charter / Time Warner Cable Merger

The three-way Charter/Time Warner Cable/Bright House merger hit one of its major milestones this week, as the first deadline for filing comments with the FCC has come and gone. As one might expect, consumer advocates and competing businesses are less than thrilled with the major merger plan. [More]

Broadcasters Ask FCC To Halt Merger Of Time Warner Cable & Charter

Broadcasters Ask FCC To Halt Merger Of Time Warner Cable & Charter

While Time Warner Cable’s current merger à trois with Charter and Bright House is getting significantly less attention than TWC’s recent failed fling with Comcast, but these nuptials aren’t without their detractors. [More]

If your TWC tech makes this face, he's probably trying to hold in some gas.

Time Warner Cable Admits Its Customer Service Stinks. Pinky Swears To Do Better

Once again, a company is attempting the tactic of being honest about the public perception of its awfulness. This time, it’s Time Warner Cable, which really wants customers — most of whom have no other choice for broadband service — to believe it gives one little bit about their satisfaction. [More]

Comcast CFO Says Failure Of Time Warner Cable Merger Is “Blessing In Disguise”

Comcast CFO Says Failure Of Time Warner Cable Merger Is “Blessing In Disguise”

Comcast spent a year and a half, and untold millions, pushing for regulators to approve its $45 billion acquisition of Time Warner Cable. And then, when regulators said they would try to block the deal, the mega-merger evaporated. You might expect Comcast executives would still be stewing about their failed attempt to take over most of the cable and broadband service for both New York and Los Angeles, but at least one C-level suit at the company is trying to put it behind him. [More]

Charter Wants To Follow FiOS Into Offering “Skinny Bundles” For Cable Customers

Charter Wants To Follow FiOS Into Offering “Skinny Bundles” For Cable Customers

Last spring, Verizon FiOS rejiggered its pay-TV slate into so-called “skinny bundles,” where customers pay for a small core base of channels and then add on smaller, niche-targeted bundles of channels as they please. The change resulted in a very public spat Disney, but the folks at Charter think it’s a good enough idea to consider. [More]

(Ryan Holloway)

Cable Companies Refuse To Reveal How Much They Make Off Of Set-Top Boxes

Sen. Ed Markey of Massachussetts and Sen. Dick Blumenthal of Connecticut recently posed a handful of questions to the nation’s cable and satellite providers about their set-top boxes — Are they required? How many customers have them? Is there an option for customers to purchase their own? etc. While some providers were more transparent in their responses than others, there was one thing they all agreed on: We’re not telling you how much we make from leasing these devices. [More]