Mark says he was nickel and dimed — as well as quartered and penneyed — by Chase. He had an 89 cent positive balance on his credit card, but the bank debited the same amount so it wouldn’t owe him anything on his statement. Mark acknowledged that the amount of the transaction was insignificant, but was alarmed that Chase made an unauthorized charge on his account. He twisted the bank’s arm to get it to send him the 89 cents.
Nancy was sitting at home when someone busted the lock on her door. She was afraid she was being robbed, but it turned out that Chase had mistaken her home for a foreclosure and sent someone to change its locks. It took a visit from police to figure that out.