In a heated dispute over how to handle a woman’s estate, the son secretly set his iPhone to record a conversation that happened between him and the other members of his family days before she passed. The stepfather tried to get it tossed out by saying it violated the Wiretap act, but the case was dismissed and also lost on appeal. This has important implications for people who are interested in recording their customer service calls. [More]
this call may be recorded
Can I Make Companies Give Me A Copy Of My Customer Service Call?
By 8.17.10
“This call may be recorded for quality assurance and training purposes.” Yes, but can I get a copy of it? Not unless you made one yourself. [More]
