After a parade of scandals and a campaign urging users to delete its app, the ride-hailing app Uber has implemented some changes that the company hopes will make drivers happier, including in-app tipping. Since that was added to the app, the company reports that drivers have already received $50 million in tips. [More]
the literal tipping point
Ride-Hailing Apps In NYC One Step Away From In-App Tipping
By 7.20.17
A month ago, Uber rolled out optional in-app tipping nationwide, which made it look a little more driver-friendly while stuck in a traffic jam of terrible publicity. We’re sure that change had nothing to do with what happened in New York’s City Council today: A bill that would require ride-hailing apps to let customers tip within the app passed the transportation committee and is on its way to the mayor’s desk. [More]
