Old Navy produces solid, inexpensive clothing, but isn’t a brand that one normally associates with high-end customer service. Yet Ashley had such a great experience after a catastrophic coat button loss, she just had to share. She tells Consumerist that after some decorative buttons fell off her coat, the company simply gave her a store credit for the full purchase price of the coat. [More]
the gap
VIDEO: Stores Caught Restocking Used Underwear & Lingerie
By 3.4.10
We try not to be too paranoid about the cleanliness of things we purchase. We’ll purchase used books, buy vintage clothing, drive pre-owned cars. But the “Ick Factor,” as it’s known in the world of science, jumps off the charts when it comes to used undies. But that’s exactly what NBC claims to have discovered at several retail stores. [More]
VIDEO: How To Fold Your T-Shirt In A Flash
By 3.4.10
We haven’t yet mastered the technique shown in this video, but once we do, we figure this will save us a few hours of time at the laundromat over the course of a year. [More]
Motherhood Maternity Misplaces Misdirected Merchandise
By 6.8.09
Three months ago, I ordered a batch of maternity clothes from the Gap and Motherhood Maternity. Unfortunately, when I returned the pieces that didn’t fit – I mixed up the returns! The Gap immediately returned the shipment meant for Motherhood, but Motherhood did not. In emails they have claimed to have 1. never received it (I sent the UPS delivering confirmation), then they claimed to have sent it back (I asked for tracking info what was never supplied), then they just quit answering emails. I reported them to the BBB saying – yes, this was my mistake but they still should have returned it – and they told the BBB that no proof was every supplied that the items were sent to them (I resent the email thread and the delivery confirmation).
No More Free Online Returns From Gap, Old Navy, Banana Republic, Atheleta
By 5.15.09
Reader Joe sent us a tip that Gap, Old Navy, Banana Republic, and Atheleta have changed their online return policy. “They now deduct 6$ from the return refund, no questions asked… ” he wrote. Well, that’s not exactly it. Here’s the official word from Gap Inc.
The Gap Is Shrinking!
By 6.10.08
Gap’s CEO Glenn Murphy said Tuesday says he plans to close some stores and shrink others in an effort to turn things around at the slumping retailer.
How Often Do Companies Check On Overseas Manufacturers?
By 11.1.07
With the Gap embarrassed this week by reports that Indian children as young as 10 were making Gap Kids clothing, a lot of people are asking, just how frequently and to what degree do large U.S. companies like Gap and Wal-Mart monitor their foreign manufacturers? According to Slate, “anywhere from six months to once every several years.” Unfortunately, because the visits are usually announced ahead of time, factories can hide violations, coach employees on what to say, get rid of the child workers, and forge records. In China, there are consultants who will prepare a factory for inspection, going so far as to fake missing records.
