A few weeks back, Consumerist reader K. placed an order on Amazon for $6,000 worth of computer equipment. The online retailer was unable to immediately process her order because it needed additional documentation, which K. faxed over right away… and then re-faxed when Amazon requested a second time… and then eight additional times because Amazon kept asking for it, all before the company cancelled K’s order, claiming she never faxed the documents. [More]
