There’s nothing like that bright beam of hope when an unexpected email arrives in your inbox — like perhaps the offer of a free car rental for a day from Thrifty, a missive many Consumerist readers received in the last few days and forwarded to us in excitement. And then there’s the feeling you get when the rug is pulled from under your freebie joy. In other words, Thrifty didn’t mean to send everyone on its email a free car rental, and it won’t be honoring the initial offer. [More]
Claire was told the wrong thing by an AT&T Wireless rep regarding international long distance, but when she called back to sort things out, she came up against the Nurse Ratched of the AT&T call center—a woman who refused to give in, or offer any help at all. In fact, when Claire finally admitted defeat and said she’d accept the credit that had been offered to her, the supervisor refused. Apparently Claire only had one chance to accept that and since she said no, it was off the table.