If you’re going to market “unlimited” wireless data plans, you’d better adequately disclose that, as the name might imply, you’re not selling unfettered access to all the data you could possibly use in a month. Otherwise, you could end up on the hook for millions of dollars in penalties and discounts. [More]
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T-Mobile Will Pay $48M To Close FCC Investigation Into Limits On “Unlimited” Data Plans
By 10.19.16 — Updated: 10.31.16
Best Buy & All Major Wireless Providers Have Stopped Selling Note 7
By 10.10.16
Following last night’s news that Samsung had once again halted production on the Galaxy Note 7, all four of the nation’s major wireless provider, and its biggest electronics retailer, say they have all pulled the Note 7 from sale. [More]
What’s Going Wrong With Samsung Galaxy Note 7 Exchanges — And What You Can Do
By 9.23.16
Samsung issued an official recall of the defective, flammable, potentially exploding Galaxy Note 7 phone just over a week ago. Since then, consumers who own the defective devices have been trying to get the exchanges they’re due… but it’s not always going so well. [More]
Some Verizon Customers Say They Aren’t Getting Data Overage Alerts Anymore
By 9.23.16
Amid recent reports of Verizon Wireless customers getting dinged on their bills for going over their monthly data allotments, some of these subscribers say they are going over their data limits because Verizon stopped sending them overage alerts. [More]
Samsung Galaxy Note 7 Owners Report Phone Exchange Program Not Going So Well
By 9.22.16
Nobody really wants their pocket to explode or their purse to catch fire. That’s bad. So owners of defective Samsung Galaxy Note 7 phones, which have a manufacturing defect in the battery that can lead it to catch fire or explode, have been told to exchange theirs. That, however, is proving much easier on paper than in reality. [More]
T-Mobile: Apple Has Fixed iOS 10 Connectivity Issues, So Go Ahead And Update
By 9.16.16
T-Mobile customers using the iPhone 6, 6S, and SE can now go ahead and install to iOS 10, as the company says Apple has issued a fix to address connectivity issues some folks reported this week after updating their phones. [More]
T-Mobile To Its iPhone 6, 6 Plus, SE Customers: Don’t Install iOS 10 Just Yet
By 9.15.16
We’ve got good news and bad news for people using an iPhone 6, 6 Plus, or SE on the T-Mobile network. The good news is, if you haven’t already installed iOS 10, you can avoid some major connectivity issues hitting other customers. The bad news is, if you have already upgraded to the latest operating system, well, you may be experiencing some major connectivity issues. [More]
T-Mobile Will Sell One-Day “HD Passes” For $3; Unlimited HD Passes For $25/Month
By 8.29.16
Earlier this month, T-Mobile announced it was doing away with multiple data plans. Instead, its new T-Mobile One plan sells voice, data, and text messaging for a single price — with the condition that the speed of the video content streamed to your phone is automatically capped so that it’s not full HD. Now the company that just did away with tiers of service is… introducing a new tier of service: T-Mobile One Plus. [More]
T-Mobile Getting Rid Of Plans, Now Only Offers Unlimited Everything
By 8.18.16
T-Mobile has spent the years since its failed acquisition by AT&T building its LTE network and launching new phases of its “UnCarrier” initiative. Today, the provider that started the industry trend away from contracts and handset subsidies is also getting rid of mobile data plans. From here out, it will offer one postpaid option: unlimited voice, data, and text. [More]
Sprint Owner Softbank Still Dreams Of Buying T-Mobile
By 8.17.16
It doesn’t matter that T-Mobile CEO John Legere said two years ago that he’s heard enough merger talk: the CEO of Softbank, the Japanese company that owns 80% of competitor Sprint, is still interested in buying the carrier. He’s happy to wait until the time is right. [More]
T-Mobile Spent The Most On TV Ads Out Of All Major Carriers Last Month
By 8.10.16
If it seems like commercials for T-Mobile are everywhere, you aren’t wrong. Out of the four biggest mobile phone carriers, Big Magenta was the top spender on TV commercials in July, showing a spot for what the company called its “most epic deal ever” a total of 2,288 times on broadcast and cable TV. [More]
Are T-Mobile Tuesdays T-Mobile Terrific, Or T-Mobile Trash?
By 7.26.16
T-Mobile Tuesdays, which launched in June, have sometimes been T-Mobile Trouble for the big pink carrier. Two months in, it’s hard to tell if the rewards program is actually useful… or if it’s the digital version of that set of useless roofing and carpet-cleaning coupons that you throw out from your mailbox every week. [More]
FCC To Phone Companies: Offer Free Robocall Blockers To Customers
By 7.22.16
Even though the Federal Communications Commission has repeatedly said that wireless and landline phone providers are allowed to offer robocall-blocking services to their customers, some carriers have continued to incorrectly insist — and provide misinformation to consumers — that they simply don’t have the authority to deploy this technology. In an effort to make things clear once and for all, FCC Chair Tom Wheeler has sent letters to these companies that there are no regulatory roadblocks stopping them from helping their customers stop annoying — often illegal — automated and prerecorded robocalls. [More]
T-Mobile Will Provide Customers Unlimited Pokémon Go Data Until Fad Dies, Or August 2017
By 7.14.16
While the suddenly popular mobile game Pokemon Go doesn’t gobble data in the same way as streaming music or video, it does use more data than just wandering around not hunting for imaginary creatures. That’s why T-Mobile is joining the party and giving Pokémon trainers unlimited data within the app for more than a year as its next promotion for T-Mobile Tuesdays. [More]
Major Wireless Carriers Offering Free Calls, Texts To Turkey After Istanbul Airport Attack
By 6.29.16
In the wake of a suspected terrorist attack at Istanbul’s airport that killed 41 people and wounded 239 more, the four major wireless carriers in the U.S. are offering to connect customers with their loved ones in Turkey for free. [More]
T-Mobile Thinks A Free Hour Of Inflight WiFi Is The Price of Your Love
By 6.23.16
What does it take to get your heart rate up? Candy? Flowers? Or perhaps free WiFi? That’s the route to romance T-Mobile is taking, offering everyone — including non-customers — an hour of complimentary Gogo WiFi on domestic flights this weekend. [More]
“T-Mobile Tuesdays” Continue To Be Problematic Day Of The Week
By 6.21.16
As part of its new rewards program announced earlier this month, T-Mobile declared T-Mobile Tuesdays as an ongoing promotion that offers users rewards each Tuesday through a T-Mo app. Its first week was beset with server issues. The second week, problems with customers getting their promised free pizza led T-Mobile to swap out pizza for Lyft rides. Now in its third week, we’re back to more server errors for a lot of angry T-Mobile subscribers. [More]
T-Mobile Will Give Away Free Lyft Rides Instead Of Pizza After Domino’s Struggles To Keep Up With Promo
By 6.16.16
It sounded like a great idea — free Domino’s pizza for T-Mobile customers every Tuesday. But just two weeks into T-Mobile Tuesdays, the company says Domino’s was overwhelmed by the demand, so it’s nixing pizza in favor of free Lyft rides for next week’s giveaway. [More]
