Terry got overcharged for his U-Haul rental but by using three of the most basic tools in the consumerist toolkit, persistence, politeness, and escalation, he was able to get the amount refunded (plus an executive assistant contact number and name to boot).
success stories
Man Locked Out Of Hotel Room, Expedia Agrees To Completely Refund, Then Changes Mind
By 7.6.07
“A week ago, I had the opportunity to go to Chicago to teach a class. As I normally do, I booked the trip through Expedia.com. I took one of their package deals – hotel, car, airfare. Since I had never been to Chicago before, I simply selected the first hotel that came up on their rankings for the suburb in which I was staying.
Consumerist Reader Sprint Executive Customer Service Hotline Works
By 7.4.07
That special hotline (703-433-4401) Sprint set up for Consumerist readers that goes directly to their executive customer service team actually works, according to reader Greg. [More]
Apple Gives Macbook Smasher A New Macbook
By 7.3.07
Apple contacted me over the weekend and arranged for me to pick up a new macbook on Tuesday…
XBOX360 Consumer Pwns Microsoft Using Level 34 American Express Powers
By 6.20.07
Remember Richard? Microsoft and numerous commenters mocked him for trying to get his XBOX360 fixed under warranty repair because he had a random tech pry open the box, thus voiding the warranty.
Calling DirecTV President Results In New, Non-Broken, HD DVR For Nearly Free
By 6.18.07
I’ve been a Consumerist reader going on a year now. I haven’t missed an article. Reading my Consumerist RSS feed is a standard part of my daily routine. Come to think of it, maybe I have a problem. Ha ha ha
Executive Email Carpet Bomb Scores Direct Hit On Delta
By 5.14.07
Using tips from How To Launch An Executive Email Carpet Bomb, Evan got 500 Sky Miles and a $50 change fee refunded, along with a $200 travel voucher.
How Joe Saved Hundreds Of Dollars Using Confessions Of A Cellphone Sales Rep
By 4.27.07
Here at the Consumerist we have the vague idea that we are helping people save money, but when a story comes along like Joe’s that really shows how someone can take the information from this site and use it to save hundreds of dollars, well, it makes us feel really good.
HOW TO: Re-Up Your Lease, Keep The Same Rent
By 1.5.07
We and our girlfriend’s 12 month apartment lease ran out and so we signed another lease, but our rent stayed the same.
Negotiate Your Next Cellphone Contract Like A Diva
By 11.10.06
If your cellphone contract is ending, you can haggle the next one into a much better deal. Here’s how:
