AT&T loves your money and will not give up that money no matter what, even if it means making you waste nearly an hour of an AT&T employee’s time, which surely must be worth more than three dollars. We guess it’s the principal; as long as AT&T refuses to admit they’ve got problems, the problems don’t exist.
stonewalling
Blockbuster Double Dips In PayPal Account; Naturally, PayPal Does Nothing
By 9.10.08
Blockbuster debited Anthony’s PayPal account two days in a row for the same monthly plan. PayPal won’t help—they say it’s between Blockbuster and Anthony, offering further proof that PayPal is a great service only as long as nothing goes wrong.
T Mobile: Listen To The Most Pointless Customer Service Call Ever
By 5.12.08
Kapil’s brand new Blackberry arrived with a battery that won’t charge. He wants T-Mobile to exchange it, but he says T-Mobile wants to replace it with a refurbished Blackberry instead of a new model. Kapil is fighting back, but even at the executive support level all he’s found are rude, uncooperative T-Mobile employees who keep saying there’s a process, and that someone will call him back—which never happens. Kapil refused to hang up on the fourth day and demanded to know what happens next after nobody calls back, which seemed to confuse and anger the T-Mobile rep he was speaking with. And for those of you who can’t listen in, we’ve transcribed some of the juiciest parts.
By 8.23.07
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Negotiations have broken down between the “Big Ten Network” and Comcast, so fans will want to make other arrangements for watching the games. Or switch. [Chicago Tribune]
