The utter pathetic ineptitude of Sprint’s customer service is legion. But Steve’s letter really butters the biscuit for its pristine irony and Mobius strip double-non-think.
sprint
Round 10: Sprint vs. Walmart
By 3.7.06
Gawker Media polls require Javascript; if you’re viewing this in an RSS reader, click through to view in your Javascript-enabled web browser.
Worst Company in America: Tier 1 Results
By 3.6.06
Ladies and Gentlemen, your Tier 1 champions! Some no-brainers, squeakers and absolute pummeling.
Free Sprint Ambassador Phone is Here So We Put Down the Knife
By 3.1.06
We were going to pieces but our whore money/payola/free Sprint phone finally arrived.
Sprint Will Give Us a Free Cell Phone For Our Honest Bile
By 2.21.06
Sprint just approached us to be “Ambassadors.” Basically, Sprint gives us a free Power Vision Phone and service for six months in return for our “candid feedback.”
Witness a Sprint Rep on the Verge of Cracking
By 2.16.06
Paul H writes (our intro for us):
Having some persistent problems with a PCS modem, I sent an email to Sprint customer service via the form on their website. I didn’t expect that the people answering the general questions would be able to help me, but I wasn’t in the mood for discussing my problems with someone in India, nor could I find any real technical support on Sprint’s website.
Consumers Speak (Update: Again): Sprint Cancels Previously Happy Customer
By 2.6.06
Update: Good lord, it’s our first dupe. We’re going to leave it up here for posterity’s sake, but our apologies. Got our email inboxes crossed.
Consumers Speak: Paying Twice for One Phone Number
By 1.30.06
Fun with number portability! You read Robert N’s and offer any advice, if you can. Our take? Sounds like he needs to escalate the issue with Earthlink. We don’t see how they can refuse to turn off his service if we requests it.
I have a story I would like to share regarding local number portability, and would like to solicit advice regarding an apparent black-hole for customer service:
Who Has More Authority: Stores or Customer Service?
By 1.25.06
A complaint about a bad customer service experience with Sprint from Adam H. (which we will reproduced after the jump) got us to thinking: Do customer service employees who work in the ‘billing’ offices of phone companies like Sprint have more authority to fix payment issues than the person at your local carrier-owned phone retail store? We have a inclination that one needs to call into the service centers to get any sort of billing resolution, but wouldn’t it make sense for at least the managers at the retail operations to have the authority to fix errors, as well? Perhaps it is a trust issue—makes it too easy to tweak bills for friends when you can work with them face-to-face.
Video Advertisements Coming to a Phone Near You
By 1.17.06
It looks like the relative ad-free environment of your cell phone is about to be populated with advertisments, reports The Times. Verizon and Sprint are said to be testing “short” video ads on their services in March.
Sprint Canada’s Free Service Worth Every Penny
By 1.13.06
Joe M. writes:
Sprint Canada provides the toll-free service for the company I work for and has been for as long as I can remember. As a value-added service, they provide flexible call routing features which they call “Time of Day” and “Day of Year”, which allow us to vary the terminating number depending on the date and time. We use this to roll the toll-free number over to a cell-phone that alternates between our service staff, and it is handy for holidays.
Georgia Bill To Make Cell Carrier Contracts Less Restrictive
By 1.13.06
A Republican state senator in Georgia has filed a bill that aims to prohibit cell phone service providers from forcing customers to restart their contracts just to move to a new rate plan. The pandering doublespeak from the cellular service providers in this article is sickening.
Kristin Wallace, spokeswoman for Sprint Nextel. “In principle, Sprint Nextel believes the competitive wireless marketplace is serving its consumers well and that regulation of wireless service would be harmful to innovation and costly for consumers.”
Caran Smith, a spokeswoman for Verizon Wireless, said … “By limiting a carrier’s contract options, the state in effect is limiting a consumer’s flexibility to move to rate plans and take advantage of services that meet their wireless needs.”
We understand that to subsidize the cost of phones your carrier wants to lock you into a contract—really, we get it. But there’s no way to justify the inability to switch plans to suit your needs within your contract period. (Not to mention the inability to purchase your own phone independent of the carrier subsidy and use their service on a month-to-month basis without using pre-paid.) (Thanks, Erendira!)
Sprint Asks for $25 to Help Parents Track Lost Child
By 1.12.06
Make no mistake: We think that Sprint refusing to help freaked out parents locate their carjacked baby is awful. Whether Sprint’s policy states that customers need to pay a $25 fee to subpoena the information or not, an exception should probably have been made. (Sprint has stated that emergency procedure was not followed.)
Using a Credit Card to Fight Sprint
By 1.9.06
We have an unfortunate/fortunate lack of credit cards, so we are not able to take advantage of the protection services afford customers from credit card providers. Ramit “I Will Teach You to Be Rich” Sethi had been struggling with Sprint for quite some time, and despite reaching a supposed resolution, he was still charged a fee for his early cancellation—despite the fact he did not have a contract.
Consumers Speak: Sprint Nextel’s Shoddy Refurb Treos
By 12.28.05
Oz writes:
I have a business account with Sprint and every now and again, damage my equiptment – which results in a call to Lockline, there handset insurance contractor.
The Limits of Unlimited 3G Wireless Broadband
By 11.30.05
The internet is all around you, flying invisible through the air, clawing silently at your eyes. Oh, and your wallet. New ‘3G’ cellular data services from Verizon, Sprint, and Cingular are top notch, technology-wise—seriously, we love the ability to have highish speed internet wherever we can get a cell phone signal—but the pricing is a bit out of hand. Wireless nerd Glenn Fleishman takes all three to task specifically for their used of the term ‘unlimited.’
