UPDATE 5/29/07: Call 703-433-4401, a special number just for Consumerist readers that goes straight to the office of the CEO:
sprint
We Post Sprint Supervisor's Direct Line, She Changes It, Leaving Message Blaming Us
By 2.26.07
In the message, Judy advises customers to call Sprint’s main line at 877-812-1223 and wait their turn for incompetent service just like anybody else.
Sprint Changes Plan And Renews Contract Without Consent
By 2.24.07
Sprint changed Carolyn’s plan and renewed her contract without her consent. A nine-year customer with four lines, Carolyn’s problems began when her December invoice showed roaming charges on a plan that allowed for free roaming. She soon discovered that in November, Sprint had moved her to a newer, more expensive plan, without her consent.
Sprints $3 Rule Is The Average, Not Per Call
By 2.23.07
We’re guilty of spreading disinformation; Sprint’s $3, seven-minute rule is the average customer service reps shoot for, over time. It’s not per call, as we’ve been trumpeting (out our ass, it seems) in our headlines. Kevin writes:
Planned Parenthood Helps You Choose Sprint
By 2.22.07
If you’re looking to escape your one or two year-old contract in favor of Sprint, Planned Parenthood has a plan for you.
- “Planned Parenthood Wireless is a new choice for your cell phone service. By signing up for this service, you will help preserve reproductive rights, and ensure access to comprehensive family planning and medically accurate sex education for women and families around the world. You’ll do something you do every day – talk on your cell phone – and you’ll be helping Planned Parenthood as 10% of all monthly charges goes to Planned Parenthood Federation of America, at no extra cost to you.”
Switching carriers often means incurring an Early Termination Fee. To offset the cost, Planned Parenthood will refund Early Termination Fees, up to $175, to be paid after the first trimester three months.
Yep, Sprint Really Only Lets Reps Adjust Billing Up To $3 Per Call (As An Average)
By 2.21.07
Remember how we said Sprint’s customer service sucks because they only let reps adjust bills by up to $3 per call? Well, that wasn’t no hooey-talk.
Why Sprint Can't Fire Gary Forsee: A Known Bad Is Better Than An Unknown Worse
By 2.9.07
For Sprint, life with Gary might be bad, but who knows how much worse it could be without him? That’s the rationale keeping the shareholders from replacing the CEO, asserts an internal Sprint source.
Sprint: No Bonuses This Year, Everyone's Gotta Buckle Down, Except For The Executives
By 2.9.07
Sprint employee bonuses this year were reduced to nearly zero, while executive pay remained untouched, according to an inside source. The demoralizing effect of this pay cut undoubtedly contributes to the cellphone company’s substandard customer service.
Sprint Will Cancel Service For CDMA Customers Who Roamed 50%+
By 2.9.07
Sprint will cancel the accounts of CDMA customers who “excessively” use roaming, starting March 15, 2007, according to a company document provided by an internal Sprint source.
Why Sprint's Customer Service Sucks: They Only Let Reps Adjust Billing Up To $3 Per Call (As An Average)
By 2.8.07
Sprint has such shitty customer service because they don’t give customer service reps enough leeway to disburse billing adjustments, nor do they provide enough support, asserts our inside source.
Sprint Gives Better Adjustments To More Profitable Customers, Ranked On A Scale From One Dollar Sign To Five Dollar Signs
By 2.8.07
The more money you make Sprint, the more likely they are to you adjustments on your bill when you ask for them, regardless of whether the adjustment is due to a Sprint error. In the computer, your “value indicator” is represented on a scale of one dollar sign to five dollar signs, with five being the highest. Our Sprint corporate mole tells more.
Texas Sues Sprint For Deceptive Billing Practices
By 2.8.07
The Texas Attorney General today filed suit against Sprint over their false and misleading billing practices.
No One Told Sprint Customer Care They Had To Let Customers Leave Contract Without Termination Fee Over Text Message Rate Raises
By 2.7.07
We asked our leak what Sprint thought when The Consumerist posted back in October about how customers could escape their cellphone contract without penalty, based on the raise in text-message rates.
Sprint/Nextel Will Fire Any Employee Caught Participating In Blogs
By 2.7.07
Sprint/Nextel employees caught commenting or contributing to online venues, blogs, or consumer report-venues would be researched, identified, and documented via Corporate Security team and fired, announced Sprint senior council Len Kennedy via intracompany email Monday.
Gary Forsee, Sprint CEO, Is A Poopy Pants, A Bad Dancer, And He Reads The Consumerist All The Time
By 2.7.07
According to intel we received from a well-placed source inside Sprint/Nextel, every article we write that has Sprint’s name on it gets put on the desk of Gary Forsee, CEO of Sprint. Our source, whom we’ll refer to as “Philip” so as not to endanger his job says,
Reach Sprint Executive Customer Service
By 1.29.07
If the peons of Sprint Customer Service give you static, try this contact info and bump your issue up to the Executive Customer Service department.
Opt-Out Of Sprint Selling Your Data
By 1.29.07
Sprint notified customers that unless you opt-out, Sprint reserves the right to share your private calling data with third party marketers. Sprint hires these companies to market other Sprint services to you.
UPDATE: Sprint Will Cancel Dead Brother’s Cellphone
By 1.26.07
A Sprint PR rep contacted us regarding our post, “Sprint Refuses To Cancel Dead Brother’s Cellphone” and it seems they want to help.
