Verizon’s next generation of devices will run on the GSM network that will be used by AT&T and T-Mobile, meaning that in a few years, customers with unlocked phones will be able to move between the three providers without purchasing new equipment. Verizon currently uses a CDMA network along with Sprint, but last week announced that it would use the GSM-protocol LTE (Long Term Evolution) for their fourth-generation data services. Note, Verizon’s LTE phones will not be backwards-compatible with the current GSM networks run by AT&T and T-Mobile. Both are expected to support LTE. And don’t expect to see the new phones anytime soon…
sprint
Sprint: When All Else Fails Call The Consumerist Hotline
By 11.30.07
I was going insane the last two days. I had signed a renew contract for two years with Sprint in exchange for my first born a new Centro for each of the two lines on my acct. Lo and behold, the Centros arrive and I go to activate one while at work. Activation goes fine and the girl is more than helpful even though she has to do a couple of hoop jumps to get the phone working. I didn’t have time to activate the second one and decided to wait til that night at home. After being transferred to seven representatives, I asked for a supervisor and got Ben in the North Carolina call center who said he had found the problem and had submitted a ticket to get it taken care of and he would call back in three hours after the ticket was completed. You guessed it, no call back.
By 11.30.07
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No thanks, we’re sucking just fine on our own: struggling Sprint rejected a $5 billion investment offer from South Korea’s SK Telecom Co Ltd that would have also installed former chairman Tim Donahue as CEO. [Reuters]
Dialing 911 Could Be Dangerous
By 11.25.07
Dialing 911 sets off a loud alarm on newer Verizon phones, potentially putting customers in danger. Imagine dashing under your bed at the sound of an intruder breaking through the front door, only to wonder if you should call 911 from your cellphone because it would reveal your location. A Texas woman was forced to make a similar decision when she discovered that the security chain guarding her vacant property was missing.
She grabbed her new Casio G’zOne phone from Verizon Wireless, which to her horror made an audible alarm when she called 911.
Sprint Will Not Stop Billing Me For A Bogus Early Termination Fee
By 11.19.07
In August, my husband and I wanted to change phone carriers from Sprint to Helio. We first looked at the Sprint website to see if our contracts were up. It appeared that my contract was up in January 07 and my husbands was expired by July 07. We called Sprint to make sure. The person we talked to said there was some 1-year renewal that was given to us with a $50 rebate in 2006. We didn’t remember doing this. The man we spoke to said he would get rid of the rebate and add it on to our last bill and not charge us the $150. Great! We thought.
Sprint Joins The "Prorated ETFs, No Contract Extension For Rate Plan Changes" Pool Party
By 11.8.07
Sprint decided yesterday that the water was fine at the “prorated ETF/ no contract extensions for rate plan changes” pool party and has jumped right in. You can change your rate plan starting Monday, but will have to wait until sometime next year for the prorated ETFs.
By 11.1.07
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Sprint Nextel’s third quarter earnings are, uh, down 77%. Sprint lost 397,000 customers this quarter, according to MarketWatch. [MartketWatch]
Sprint Charges Developmentally Disabled Girl $10,000 For Text Messages
By 10.30.07
Red Tape Chronicles has followed up on the Developmentally disabled 18-year old Amanda Clark who ran up $10,000 in premium text messages whom we told you about last week. The text messages were part of teenage text chat services advertised in the back of her teen mags. “Hook a hottie,” they said. Sprint agreed to cut the bill in half but won’t budge further. The UK-based text message company says that since she texted “Y” in response to the message, ‘Y’ to: ‘74447’ to start. 14+ textconnectusa.com Help?1-866-662-7132. Send STOP to end.100c per msg rcvd + std msg fees,” the girl should have been completely informed as to the service’s cost and the family is plumb out of luck. In all, 642 messages were received.
Consumers Grow Unhappier With Buying Cellphones
By 10.30.07
Customer satisfaction with buying cellphones at stores fell this year, reports J.D. Power and Associates in the recently released 2007 Wireless Retail Sales Satisfaction StudySM-Volume 2.
Sprint Will Allow Departing Customers To Unlock Their Phones
By 10.28.07
Sprint will relinquish unlock codes to departing customers in good standing as part of proposed class action settlement.The class was formed last year by California consumers who argued that the locked phones bound them to Sprint by making it more expensive to switch carriers. Sprint claimed that releasing the codes was unnecessary since the service contract clearly informed consumers that phones would only work on Sprint’s network.
Does It Make Sense To Get A Text Message Plan?
By 10.15.07
Here’s the current text-message rate plans for the different cellphone providers. Most providers also offer unlimited text message plans: AT&T: $19.99 a month, Sprint: $20 a month, T-Mobile: $14.99 a month, Verizon: Unlimited messaging isn’t optional feature, but it is part of the America’s Choice Select Plan.
Vonage Settles With Sprint For $80 Million
By 10.9.07
Vonage has settled a patent infringement lawsuit with Sprint, agreeing to pay $80 million. Vonage has also struck a deal with Sprint to license their technology, a move that helped boost Vonage’s stock, according to the NYT.
By 10.8.07
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Sprint’s CEO Gary Forsee has resigned. [Marketwatch]
By 10.5.07
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Sprint wants to replace CEO Gary Forsee by December. [NYT]
Sprint Is The Suckiest Cellphone Company
By 10.2.07
According to Google, Sprint is the suckiest cellphone company. When you query “____ sucks,” filling in the name of different providers, Sprint returns the most results. Here’s how all the providers stacked up:
UPDATE: Verizon And Helio Are The Coolest Cellphone Company!
By 10.1.07
According to Google, Verizon is the coolest cellphone company. When you query “____ is cool,” filling in the name of different providers, Verizon is tits. Here’s how many results were returned for each company:
Disney To Discontinue Cellphone Service
By 9.28.07
Disney, like ESPN before it, has had enough of the “hypercompetative” cellphone market and is bowing out.
