“Churn” is the measure of how many customers defect to another provider. Of all the major cellphone carriers, Sprint has the highest:
Sprint: 2%
AT&T: 1.6%
T-Mobile: 1.6%
Verizon: 1.1%

Which is why they’re hiring 150 additional customer service employees. It won’t solve their problems, but it’s certainly a great place to start. Maybe they can people from the Sprint Consumerist Hotline to train them. Those guys are awesome!

(Photo: sun dazed)

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