southwest

Here’s the results of our week-long investigation into how fast it took airlines to pick up the phone.

All week we’ve been calling the airlines to see how long it takes their customer service reps to answer the phone. Here’s today’s rankings:

Midwest, while once again the loser, performed slightly better today.

Nothing can stop us from calling up all the airlines and comparing how fast it takes a carbon-based life form to pick up the phone. Not even the tinkly pianissimo of Midwest’s hold line. We foil all the automated response system’s attempts to pry out more information about an actual ticket using the short circuit shortcuts provided by GetHuman.

We’re calling the major airlines this week to see how long it takes them to pick up.