In an attempt to better serve passengers and, you know, get things moving, airlines have been revamping their boarding processes in recent years, from Delta Air Lines employees pre-load carry-on bags to Southwest’s changes to family boarding. American will soon debut its proposed solution to this problem, by increasing the number of boarding groups to nine.
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simplifying or complicating?
American Airlines’ “Simplified” Boarding Process Now Has 9 Boarding Groups
By 2.24.17
