Bank of America is apologizing after a frustrated realtor took her venting to YouTube in a dramatic recounting, reports the Charlotte Observer. The realtor was representing a seller who was selling house through short sale. The realtor found a buyer, the seller was happy, and supposedly, the bank was happy. A week later when the new homeowners were moving in, a “trash out” crew rolled up in a truck with tinted windows, sporting black tshirts with an image of a gun on the front and the word “agent” on their backs. They were there to throw everything in the house out and change the locks.