Sometimes, we get a tip in that rides the line between malignant incompetence and stupid mistake. I’m not really sure which one this next one counts as, so I’ll let you decide.
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Don't Bother Asking Lee Valley To Match Their Newer, Cheaper Prices – They Issue Refunds Automatically
By 10.6.07
Satisfied consumers have banded together over at the Sawmill Creek woodworker’s forums to praise Lee Valley’s excellent customer service. One poster, Graham, received an unexpected refund after purchasing a Kreg bandsaw fence. Lee Valley issued the unsolicited refund after cutting the fence’s price in their latest catalog. Graham posted:
