Savvily taking the proactive route rather than suffering customer backlash, Netflix is sending out emails with account-specific links that users can click on to save 5 percent off their next bill. [More]
service interruptions
TWC Goes The 'If You Won't Have Me, You Won't Have Anyone' Route
By 5.10.10
Cold callers who work for cable service providers are known to be hard sellers, but Time Warner Cable stepped a few miles over the line by disconnecting a potential customer’s Verizon service and sending a technician to install TWC service — all this after the customer repeatedly turned down TWC’s overtures begging them to switch over. [More]
Skype Outage Affects Millions Of Users
By 8.16.07
Skype went down early this morning because on an unspecified “software problem.” According to Skype’s website, the outage may last from 12 to 24 hours.
Vonage CSR: "Customer Lacks The Courage To Stay With Us Due To Litigation"
By 8.12.07
ber-lawyers. The CSR explained as he typed that he was listing Tony’s reason for canceling as: “Customer… lacks… the… courage… to… stay… with… us… due… to… litigation.” Tony’s letter to Vonage, after the jump:
