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Why Can’t I Reach A Live Human Being At Uber When I Need To?

Although there are many things that used to require a phone to do that we can now accomplish with an e-mail, a swipe, a tap or a Tweet, there are customer service situations — compromised accounts, dangerous situations and other scenarios — where we still want to be able to reach out and actually talk to a live human being. But unlike many other consumer-facing companies, Uber doesn’t offer a contact phone number or a more immediate way to get in touch with the company besides a support e-mail address. [More]