Customers of Walmart.com, Sears.com and Amazon.com have taken up social media arms today over an item sold by third-party resellers on each of the three respective sites, resulting in the “Dead Dog Prop” vanishing quickly from listings. [More]
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Walmart, Amazon & Sears Pull “Dead Dog Prop” From Online Listings Amidst Social Media Furor
By 9.17.13
Where Is The Item I Sent Back To Sears? Don’t Ask Sears Or UPS, They Don’t Know
By 7.11.13
What ring? Victoria ordered a ring from Sears, but wasn’t happy with it and sent it back. That’s the whole point of the return process, right? Only the point isn’t supposed to be that the item disappears into the ether and the retailer shrugs. At least we’d like to think so. [More]
Sears Takes Issue With Best Buy’s Same-Day In-Store Pickup Claim
By 3.11.13
When we recently spoke with a Best Buy executive about what could set it apart from its competitors, he talked about the ability to order online and pick up in-store the same day, saying “You can’t do that from anybody else.” The folks at Sears would like to disagree. [More]
A Precise Timeline Of How Sears Screwed Up Selling A Car Battery
By 10.6.11
Dennis found a $5 off code to purchase a new car battery from Sears, but assumed that ordering his item online and then picking it up at the store would not be a two-day odyssey involving a half-dozen employees and an order that somehow only materialized once it was canceled. He did things the old-fashioned way and just bought a battery at the physical Sears store. Now he has to wait seven to ten business days for his refund for the original order. [More]
The Item You Ordered From Sears May Or May Not Have Ever Existed
By 1.20.11
Michael admits that he probably should have known better than to order something from Ssears.com and…well, to expect it to show up. What he didn’t expect was to spend two suspenseful weeks where the retailer apparently wasn’t sure whether the items had been shipped, would be shipped, were in stock, were ever in stock, or actually existed. At least that’s how it sounds to us. This is impressive even by typical Sears standards. [More]
Sears Offer To Mail Customer Missing Key To Floor Model Snowblower
By 9.6.08
Aaron visited Sears to pick up a new Craftsman snowblower he bought for 10% off on Sears.com, but the store only had one floor model in stock. Aaron agreed to take the unit after staff assured him that it came with a warranty, manuals, and all the things normally bundled with new snowblowers. Of course, Sears couldn’t find either the manual or the keys. A salesman promised that “Ray from Lawn & Garden” would mail the key whenever he returned, an offer Aaron refused. The salesman then offered a key from another snowblower, promising “the keys are basically universal.” That key didn’t work because, as a different associate later discovered, the unit was missing its electric start socket.
