Matt needed a new refrigerator, and he needed one quickly. Well, his tenant did, and he needed to pay for it. He saw that Sears had one available for immediate delivery, and even advertised on their site that they could help consumers out in appliance emergencies. Sweet! Only their definition of “in stock” differs from the real meaning of that term. The refrigerator isn’t in their warehouse. They can’t deliver it. They’re waiting to get more from the manufacturer, and have to leave Matt and his tenant in limbo.
I’ve shopped in enough pet stores to know that people will pay good money for snakes. One Sears customer in California got all upset yesterday when Sears came by her house to deliver a new Kenmore dishwasher from SearsOutlet.com. It was missing a few parts, which annoyed her. Oh, and there was a live snake taped to it.
In the early part of this century, you could buy kits to build an entire house from Sears. It’s probably just as well that they don’t do that anymore–at least, based on the experience Joe’s wife has had trying to get Sears to ever deliver the shed that she paid for. At least she gets the excitement and inconvenience of receiving delivery notices, then not having anyone show up with her shed.
He just laughed when I went through my story of frustration with the Sears service personnel and told me he had had 75 similar calls in the last 2 days. His bottom line: Sears is not sending him product and he has nothing to deliver.