Dan sent us this pic he snapped in a local Kmart and writes, “I remember a previous post on a Wal-Mart card that offered a 2-liter bottle, but I guess inflation caught up with big K as they are only offering 20-oz.”
sears
Citibank Will Apply Your "No Interest Financing" Payments Anyway It Wants
By 4.7.08
Reader D has a Worst Company In America-themed success story. D writes:
The information on your website helped me get an error corrected with how Sears/Citibank credited my Sears credit card payments. Since you have Sears and Citibank going against each other today in your “worst company” tournament, I thought you might like to hear my story.
Round 18: Sears vs Citibank
By 4.7.08
This is Round 18 in our Worst Company in America contest, Sears vs Citibank.
Can The "Sears Catalog" Save Sears?
By 4.7.08
When Sears chairman, Eddie Lampert, took over Kmart, he was determined to revive the long dead “blue light special.” Excited about bringing back the old favorite, Lampert’s chief marketing officer called the new campaign a “marketplace of discoveries.”
By 3.28.08
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Suburban Chicago-based Sears Holding has named John W. Froman as president of tools and lawn operations. This makes Mr. Froman the “Tool and Lawn King of Chicago.” [BusinessWeek]
Everything About This Sears Order Is Wrong
By 3.21.08
Half an hour of arguing on the phone with a Sears rep and I was able to get the discount credited back to my card, but no free shipping, and it could take 10-14 days for them to “trace” my $20 blow gun. I am filing a claim with my credit card issuer just to be safe. This is the same company that sends me a free ratchet in the mail every time I exchange one in the store, so I can’t complain too much.
This order is tragic. Just another reason customers avoid Sears like bird flu and the company can’t turn a profit. If Sears further bungles the response or fails to send a free ratchet, share the failure with Sears’ executive office—but don’t ask for Mr. Lewis. He was fired for gross incompetence.
By 3.3.08
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Restoration Hardware has rejected a takeover bid by Sears and will be bought out by a private equity firm, Catterton Partners.
CPSC Recalled Play Stove For Tipping, Ignored Real Ones?
By 2.21.08
The Consumer Product Safety Commission (CPSC) did not protect consumers from the hazardous stoves because existing agency regulations require a prolonged dialogue with manufacturers of hazardous products, the consumer groups said.
Latest ACSI Survey Is Out: You Really Like Dollar General
By 2.21.08
The American Customer Satisfaction Index has released its latest scores of retail businesses, so we thought we’d take a look at the department store rankings by constructing a handy graph. When it comes to customer satisfaction, apparently Dollar General is doing something right—and Wal-Mart, as usual, is doing lots of things wrong.
Sears Settles "Stove Tipping" Class Action Lawsuit
By 2.20.08
Consumer groups, which were not involved in the lawsuit, say more than 100 people have been killed or injured from scalding and burns caused by hot foods and liquids spilling from the stove top, or from being crushed by the weight of a stove that has tipped over.
By 2.13.08
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Sears will eliminate 200 “support” positions as part of their new “deck chairs on the Titanic” strategy. [Chicago Tribune]
Sears' "Ultimate Appliance Promise" Vs. Reality
By 2.13.08
Reader David writes in to contrast the Sears Ultimate Appliance Promise (“a promise only Sears can make”) with reality. He notes that although there’s a cute graphic on the “promise” that implies that Sears will deliver every day of the week… he had a hard time getting Sears to deliver no matter what day of the week it was:
3 Reasons Why It's Better To Be A Fired Sears CEO Than It Is To Be You
By 2.1.08
Bad at your job? So was Aylwin B. Lewis, president and chief executive of Sears Holdings Corp..
Sears' CEO Has Been Fired
By 1.28.08
Aylwin B. Lewis, CEO of Sears, has been asked to step down as part of Sears’ restructuring plan, says the Chicago Tribune. In a prepared statement, the billionaire hedge fund guy who controls Sears, Eddie Lampert, explained the reason behind Mr. Lewis’ departure:
"Customers Are Avoiding Sears Stores In Droves"
By 1.28.08
On paper, the merger between Kmart and Sears looked almost fool-proof. Investors were confident that hedge fund manager Eddie Lampert had the midas touch, and that Sears’ real estate holdings were worth more than $150 on their own. Sears’ well-regarded brands would be paired with Kmart’s convenient locations—and everyone would make tons of money.
Sears To Split Into 5 Crappy Companies
By 1.23.08
Sears might be be poised to sell off some of the sadder, dirtier, and lonelier of its department stores. In addition, it will reorganize itself into five distinct companies based around different sectors of the business. Details are sketchy, but so far it looks like one company will just deny warranty repairs and replacements, while another will focus its entire energies on sending incompetent technicians to your house.
Sears Automotive Tries To Charge You For Work They Didn't Do
By 1.22.08
I’ve been an avid reader of Consumerist for quite some time. Reading the good/bad experiences other readers had and the shortcomings of some companies is an eye opener. Unfortunately, my recent experience at a nearby Sears Automotive Department is worth mentioning. I’ve noticed my car would pull to the left while driving on a straight road. My initial thought was to get the wheels aligned. I decided to have it done at Sears.
Sears Expects To Lose 60% Profit This Quarter. Good.
By 1.14.08
Sears Holding Company, a conjoining of two defective retail companies, Sears and Kmart, expects to lose 60% this quarter. “Come see the poorer side of Sears.” Lack of price competition, Abysmal customer service, warranty repair services contracted out to incompetent skeezebags, oh, and let’s not forget two bollixed attempts at getting jiggy with the internets only to violate customer’s privacy (exhibit A, exhibit B)… what’s there to like? That shiner looks good on you, baby, you deserve it.
