Steevo is frustrated with DirecTV. He’s been a customer for about thirteen years, and for twelve of those years, he was pretty happy with the price and service. That’s because the price never changed. Twelve years in, they raised his rate. After he called, complained, and mentioned that he’d rather leave than do business with a company that hikes the rates of loyal customers because they’re loyal customers. They lowered his rate… until this month. [More]
