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J.C. Penney and Home Depot Discover Strange New Concept Called "Customer Service"
Whaaaaa? The Wall Street Journal says J.C. Penney and Home Depot have been investing in better customer service training, because apparently some egghead thinks it might increase sales. Penney started it back over the holiday shopping season, by giving cash bonuses to employees who improved their customer service scores. Home Depot should be rolling out some new improved customer interaction this month, where cashiers will ask if you found everything you needed and will call up the right department on your behalf if you didn’t. [More]
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The KFC Double Down: What A Restaurant Does When It Gets Desperate
It seems like the best promotional campaigns for KFC in the past few years have been on South Park, and that’s despite the fact that Cartman is the chain’s most vocal supporter. An AdAge article today points out that Chick-Fil-A has been eating KFC’s lunch for a while now, and so far every stunt KFC has pulled–name changes, PR-engineered recipe events, botched giveaways, getting Oprah’s blessing–hasn’t stopped the restaurant from losing customers.That’s right: your lack of interest in KFC is what created this bundle of cheesy fried-fried in the first place. [More]
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om/deal/woman-within-10-off-a-25-purchase-sitewide_48749″>Woman Within : [Apparel] $10 Off $25 Purchase w/ Coupon WW43268
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