Whether you’re receiving them as gifts or picking them up at a discount in the fabulous end-of-year sales, a lot of you will be acquiring shiny new gadgets in the next few weeks. A lot of gadget problems can be solved if you actually read the manual in the first place, but who has time for that when there are packages to unseal and exciting new buttons to push? A Redditor has a novel suggestion that solves this problem: you’ll have time while sitting on the toilet, so leave the manuals to your new devices in there. [More]
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Reader Gets Lowe's To Replace Vibrating Washer
By 10.2.07
After a month of effort, Eric got Lowes to give him a washer that doesn’t shake itself to pieces. His complaint letters and phone calls to corporate had the effect of water dashing against a rock, so he turned his attention to the store manager, where he found success. Domo arigato, Mr. Vibrato!
Lowe's Installers Fail To Follow 9-Step "Easy Guide To Quick Setup," Break Washing Machine
By 9.30.07
Poor Eric. He only wanted Lowe’s to deliver and install a Bosch washing machine, a tall order for any home improvement giant. Eric chose Lowe’s to escape Home Depot’s notoriously horrible customer service, but Lowe’s installers turned out to be just as incompetent. Thanks to their shoddy workmanship, Eric new washing machine has an uncontrollable urge to shake across the room when in use.
I finally realized why it was moving; the installer did not read the “Easy guide to quick setup” booklet with only 9 steps to follow through. The most essential step which was in big bold letters stating “removing the transport bolts is VERY IMPORTANT!”.
Bosch insists that the washer is damaged, but Lowe’s refuses to deliver a replacement. Eric writes:
Apple Customer Becomes Victim Of "It Just Works" Complacency
By 9.10.07
We hate to say this, but in the interest of fairness we must: sometimes it really is the customer’s fault. A man took his three iPhones out of the country, and now he’s got a $4800 roaming bill because he didn’t turn them off and they kept checking for email. Well, he didn’t turn them off off. You know, there’s standby off and off off. Or maybe you didn’t know? It’s all in the Apple iPhone User Guide—we just looked at it online and it’s right there on page 14: how to put your phone in standby (which just turns off the screen) and how to shut it off completely.
