Imagine you’re two months into your dream job, the one you’ve been groomed to get for years. You’ve finally gotten the chance to right a ship that has been veering off course for too long and prove that you’re a real titan of industry. You’d probably hate to then find out that you’ll be out of this job within a year or so… that is until you’re told that you’ll get a $79.9 million payoff to soothe your pain. [More]
rob marcus
Incoming Time Warner Cable CEO: Good Customer Service Is When The Customer Doesn’t Need To Call Us
By 12.12.13
Comcast CEO and King of Kabletown Brian Roberts may think that dealing with more than a billion customer interactions each year is an acceptable excuse for his company’s poor customer service reputation, but the guy about to take the reins at Time Warner Cable sees things a little differently (or at least that’s what he claims to believe). [More]
