Reader John bought a Eureka vacuum cleaner from Bed Bath and Beyond in March. When the vacuum stopped working in August, John called Eureka. They asked that he get the vacuum repaired himself. John took said appliance to a local Brooklyn hole-in-the-wall repair place where it was “repaired” and by “repaired” we mean “stored for several days and returned.” From John’s email:
returns
Champion Sports’ Credit Policy Oscillates Smell Waves
By 7.10.06
Bernard is pissed. Pissed that his new Champion Sports sneakers lacerated his heel. Pissed that he lost the receipt. Pissed that he couldn’t find a replacement shoe he liked. And pissed that the store credit he was issued by Champion Sports was then arbitrarily reclaimed. As Bernard wrote to Champion:
Consumer Writes, Consumerist Criticizes
By 6.21.06
We definitely love you guys, but it’s not all snuggles all the time here at The Consumerist. If you send us something, we’re not afraid to post it and say when you’re being a jerk. We don’t want to lose you as a reader… and as much of a jerk as you may or may not have been, we can nine times out of ten understand your frustration. But we also want you guys to be reasonable, polite, responsible consumers, and that means the occasional light slap.
Best Buy Enjoyed By Man
By 5.24.06
Man goes to Best Buy. Has pleasant time. Universe implodes. Again.
IRS Is Really A Nice Guy, After All
By 5.22.06
Next time the IRS bangs on your door asking you for your tax form, just tell ’em your dog ate it. Your dog named TurboTax.
TV Shipping in the Valley of the Amazons
By 5.19.06
Man buys TV from Amazon. UPS keeps dropping it. Perhaps Amazon should use better packing.
Best Buy Fulfills Its Name
By 5.19.06
Man goes to Best Buy. Buys iPod. Has good experience. Universe implodes.
Don’t Want No Uggs
By 4.3.06
Showcasing a penchant for dorky punnery and thereby winning our hearts, Kelley writes:
Hell Hath no Fury Like a Dell Scorned
By 3.27.06
Wow, this is positively gaytarded. But before you bust out your effete stilettos to slit our fingers over such a egregiously offensive remark, hear us out. We believe you’ll find its usage warranted.
Returned Products Aren’t Broken, Just Too Hard to Use
By 3.7.06
Complexity causes 50% of product returns, a new report finds.
Stores with Easy Returns?
By 12.28.05
Here’s a kooky question for our dozens of holiday readers: Which retail hellhole has the best returns policy?
