Pity those of us who live in the hinterlands, far from any IKEA stores. When we do manage a trip into civilization to buy cheap furniture with strange names, we take a risk. We risk buying a defective item and having to drag it hundreds of miles back to the store it came from. Jason tells Consumerist that’s what happened to him when he bought a set of bunk beds with a manufacturing defect. But that’s not his main concern. What he wants to know is: is it unreasonable for a store to scan your driver’s license when exchanging an item that is obviously defective?
returns and exchanges
By July 29, 2010