A very long time ago (Monday), a Newegg customer wrote to the Consumerist tipline, complaining that her laptop exchange was denied because she had installed Linux on the machine. After we published her story, Newegg rushed to issue her a refund and told us that changing or upgrading the OS of a computer doesn’t mean that you can’t exchange it if it’s defective. Which would be a nice happy ending and all, except for how customer service reps are still telling customers the exact opposite of that.
returns and exchanges
By June 14, 2012