After an unhappy Comcast emailed his complaint to the CEO and we posted the letter here (see “Repeated Comcast Outages Nearly Cost Reader His Job“), Comcast refunded him $121 in installation and other fees, in addition to the $263 it had already refunded. “Not worth all the trouble my wife and I endured,” our reader writes, “but I have to give Comcast credit for trying to make it right.”
refunds
This Spindle Of Memorex Burnable DVDs Is Full Of CDs
By 2.3.08
Stewart spent $105 on what he thought was a spindle of Memorex burnable DVDs. What he actually received was one burnable DVD sitting proudly atop a stack of CDs.
Tiffany's Dazzling Customer Service More Than Makes Up For Shipping Snafu
By 2.3.08
Ritzy Fifth Avenue jeweler Tiffany & Co. failed to ship Chris’ grandfather a bracelet for his wife in time for Christmas. We expect a certain level of service from high-end stores, but Tiffany’s extravagant amends caught us by surprise.
Passenger Only Gets Half Her Seat On Delta Flight
By 2.1.08
Julie found that only about half of her seat was available due to the size of the passenger next to her. The passenger was apologetic, but obviously couldn’t magically shrink her body mass and make more room. Julie asked if she could purchase a seat in first class but was told they were sold out, and there were no more seats available. “A flight attendant suggested that the only way to change my seat was to ‘find a cute boy or girl’ and sit on their lap.” Instead, she spent the flight half in her seat and half in the aisle. When she emailed a complaint to Delta and asked for a refund, they thanked her for her feedback.
$100 iPhone Credit Mysteriously Evaporates
By 1.31.08
Dawn writes to tell us that she and her husband both received the $100 iPhone credits last fall, but when she tried to use them on December 4th she discovered one of the credits had a zero balance. An Apple CSR told her to go ahead and make her purchase without it, and the $100 would be credited immediately to her Visa. Unfortunately, she took his advice.
Should I Demand A Refund Or Swallow My Pride?
By 1.29.08
Andrew writes: I’ve been having a huge problem with Visa. On November 28th, my wife ordered a $150 giftcard for me as a Christmas present, and we were told it would take up to a week to be delivered. Since we hadn’t received it by the 7th of the December, We called and asked a support representative about the card. The rep was nice and reordered another card for us that day, and agreed to have it sent to us via Fedex NextDay Air. On the 15th of December, we received the first card. We contacted Visa support again to see if we would be able to use the initial card, however it had been deactivated.
Post Office Offers Refund In Stamps After Delivering Priority Mail Package Five Weeks Late
By 1.26.08
“I wanted to let you and my fellow readers know about the agonizing experience I had with the US postal service recently. They didn’t quite lose my “2 to 3 day” Priority Mail package, but inexplicably shipped it back and forth across the country for over 5 weeks, missing Christmas by over a week, and then told me I did not deserve a refund!”
"Will I Ever Get My Office Depot Refund?"
By 1.21.08
Reader Marshall writes in to ask if we think he’s going to get his Office Depot (technically, Ativa) refund by the end of the month. Currently, the company’s excuse for not sending him his money is that they’re “out of gift cards.”
Reader Pries Price Drop Refund From Dell's Claws
By 1.11.08
Reader Keith just bought a Dell computer last week. Right after he bought it, the price dropped $60. He wanted Dell to give him $60 back. The basic customer service reps he called “couldn’t/wouldn’t do anything,” so he ended up calling the returns department. There he met with success and got his money back. Good on ya! So remember, if you can’t get in the front door, trying going the side door. Sometimes you’ll have more luck calling a different number than the standard 1-800 line.
Overstock.com Took My $450, Sent An $18 Part Instead Of An XBOX
By 1.11.08
Here is an account of the horror I went through with Overstock.com. I post this in hopes of helping others avoid their company, and their atrocious customer service. I apologize for the length/grammar, but I’m kind of writing this in a hurry.
American Airlines Doesn't Care If You Were Rushed To The ER With Appendicitis. You Are A No Show, And Will Receive No Refund.
By 1.6.08
“What is ya’lls experience with dealing with AA when the passenger has a case of appendicitis? My sister is going under the knife in London right now, and was admitted to the ER 6hrs before her scheduled flight back to Seattle. We’ve called AA and they say no chance of getting any sort of re-booking, rebate, coupon, or whatever because she was listed as a “No Show” for the flight. We called the airline before the flight to inform them of the situation.”
Miss Your Plane And US Airways Cancels Your Return Flight, Offers No Compensation
By 12.27.07
I have a lovely story that I hope you’ll run about our favorite industry… Airlines 🙂
Hawaiian Air Charges $75 "Death Fee"
By 12.19.07
Hawaiian Air charged a $75 fee, per ticket, for processing the refunds after Jane Wilkens’ mom died of a blood clot and wasn’t able to take a planned vacation with her daughter and her friend, in essence, charging the late Mrs. Wilkens a fee for dying.
3 Sites To Help You Save Money Online
By 12.14.07
PriceSpider works much like WishRadar that we mentioned last week, except PriceSpider focuses exclusively on electronics, and searches more sites. You choose the product and set a target price, and when it sees that price somewhere online, it sends you an alert.
Travelocity Doesn't Know What A Funeral Is, You Pay Extra $279
By 12.10.07
On Nov 22 my 36 year old brother Mike died suddenly. So I quickly hoped on-line to get a flight from San Francisco to Pittsburgh, leaving Nov 24th.
Find Out What Your IRS Refund Will Be
By 12.4.07
What’s your tax refund for 2007 going to look like? Go to this withholding calculator at the IRS website with your paycheck at your side, answer the questions, and they’ll give you a good estimate of what your refund will be. They will also give you suggestions for changing your withholdings.
The IRS Has $110 Million In Refund Checks For You
By 11.27.07
If you’ve moved recently and did not get your refund check, you might want to contact the IRS and see if it was returned as undeliverable.
