Sure, all sensible Consumerists know that bottled water is a terrible idea for the planet and for your wallet, and all of the cool kids filter their own tap water at home. Reader Bob is wise enough to know this, and he recently purchased a Pur filtration pitcher that came with an extra filter that can filter 100 additional gallons of water. Or maybe 40. See, unlike the people in charge of writing the copy on boxes of Pur pitchers, Bob knows that 40 is much less than 100.
David and Alan don’t know each other (we assume) but they have both recently had problems with their Pur brand water filters. Now, Pur is a brand from Procter & Gamble, a company not really noted for their attentive customer service. However, both readers had such positive experiences that they just had to share them.
Pur surprised reader StructuralPoke by sending him a free new aerator for his faucet-mounted purifier. He expected some charge to replace the broken part, which he couldn’t find listed on Pur’s website. After filling out a form on Pur’s website, he received the following response:
I am sorry to hear of the problem you had with our product. The quality of our products – their content, performance and packaging – is very important to us. We have many quality control checkpoints along the manufacturing line because we want each of our brands to be in perfect condition when purchased by our consumers. I’m sharing your comments with the rest of our team.