pre-emptive refunds


Woot Marks Item Down, Issues Partial Refund, Delights Customers

There are a few (very few) companies that Consumerist readers seem to universally adore. Woot is one of these, even when they’re not sending their customers unexplained wads of cash. They did something pretty simple this week: sold an item for $200, then put it up for sale for $170 only a few days later. Instead of saying “tough luck” to those first few customers who paid $30 more, Woot issued a pre-emptive refund. [More]