It used to be that if someone wanted to update their living room to look like it came straight from a magazine, the place to shop was Pottery Barn. But times have changed and that’s apparently not great news for the home decor retailer, who has seen sales fall along with the size of consumers’ living spaces. [More]
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Pottery Barn Picks Up Stinky Rug, Brings New One For Free
By 7.29.10
Have you ever heard of latex decay? Apparently, it’s a problem that plagues area rugs from Pottery Barn manufactured during a certain period. It happened to Victoria, and a simple call to the company got her a replacement rug costing $100 more than the one she already had. Not only was there no charge to her, but since Victoria doesn’t have a car, Pottery Barn paid for UPS pickup of the old rug and delivery of the new one. Lovely. [More]
Pottery Barn Delivers 2/3 Of Your Couch, Then Gives You 2/3 Of Your Refund
By 9.26.08
Here’s a situation that sucks. Reader Joshua ordered a slip-covered sectional couch from Pottery Barn. It arrived with only one slipcover. When he called Pottery Barn to ask for the rest of his order, they told him that they’d run out of that fabric and asked if he would he like another color. He agreed and picked a color. They sent another slip-cover section. Not three sections. One section. Joshua called them back. They said they were sorry, but they’d run out of that color…
