“Podcasting” might as well have been the word of the year in 2014, when “Serial” shot the form straight to the top of the pop-culture buzz charts for a few months. But while everyone in America was plugging in earbuds and trying to decide whodunit, the U.S. Patent Office had the more important end of the challenge: deciding who actually owns the patent for the idea of podcasting. [More]
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Audible Issues $5 Credit To Inconvenienced Customers
By 3.4.07
Audible will issue a $5 credit to anyone inconvenienced as the podcast and audiobook retailer moves their New Jersey offices. The only caveat: you must explicitly request a credit. Jayson discovered the compensation policy, which will be in effect “for a couple of weeks,” when he complained after his episode of Car Talk failed to download.
When I told the customer service rep that I felt I deserved some sort of credit for the inconvenience, she replied that Audible had decided to give $5 credits to anyone who called and explicitly asked for a credit due to this problem.
We are not surprised, given Audible’s track record of excellent customer service. If you are an Audible subscriber and your podcast fails to download, call and ask for a credit. Audible customer service can be reached at (888) 283-5051.
