Holiday time is shopping time in America, and millions of families turn to Amazon to get their gifts. But last year, Santa’s sleigh had some trouble getting where it needed to be on time: last-minute buying, bad weather, and snafus at UPS and FedEx meant plenty of presents were still in transit when kids went looking under the tree in the morning. Some Christmas delivery miracles occurred, but Amazon still had to issue plenty of apologies, refunds, discounts, and Prime extensions. But Amazon is determined not to see a repeat in 2014, if their year of planning and building pans out. [More]
