Amy launched an EECB to Adobe, after her $2600 worth of software failed to ship on time. Or at all. No one at Adobe customer service can tell her why it didn’t ship, or if it ever will, but one CSR suggested it was her fault for ordering through the online store rather than through a sales rep. He says no one tracks the orders on the online store, which makes absolutely no sense. What’s the point in having an online store if no one fills the orders? Why the tease, Adobe? Check out her EECB inside.
