Earlier today, we told you about the Harvard Business School professor who engaged in a lengthy back and forth with the owner of a couple of Boston-area restaurants over the issue of a $4 overcharge. Apparently the Internet didn’t side with the prof, who is now apologizing. [More]
pick your battles
When You Overcharge A Harvard Business Professor $4, Don’t Blow Him Off
By 12.10.14
One of the worst things a restaurant can do when it learns it’s overcharged a customer is to shrug it off and say “Oh, we’ll get around to fixing that.” This is especially true when that customer is a Associate Professor of Business Administration at Harvard. [More]
