Annemarie has been playing phone tag with the small, family-owned photography business that she hired to document her 2008 wedding. No, that’s not a typo. The couple was busy purchasing a house, having a baby, and doing new-married-couple things. They got back in touch with the company and finally received a beautiful album in spring 2011. With her name spelled incorrectly on the cover. By the time the photographer got around to contacting the company that produced the final album about options, they…had gone out of business. Annemarie is stuck, and doesn’t know what to do when almost four years have passed since the wedding, most of those spent playing phone tag with the photographer.
Emily isn’t sure what to do. Last summer, she and her fiancÃ© hired a photographer for their wedding in August. Earlier this month, about six weeks before the wedding, she tried to contact the photographer so she would be aware of some last-minute changes to the start time of the wedding. The photographer didn’t respond, no matter how they tried to contact her. More than two weeks went by, and they prepared to hire another photographer with a month to go before the wedding. Finally, they heard back from the photographer, who promised their “non-refundable” deposit of $700 back. Then changed her mind.