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“It’s completely ridiculous,” she said. “I’m glad that we got somewhere with this fight, but it shouldn’t take a law professor and a technology journalist to make them behave like decent corporate citizens.”
She’s also forced Tim Rogers to come to tea, which is a lovely bit of humanizing shame. (Thanks, Greg!)
It’s precious when web nerds use computer analogies to describe something that should probably seem obvious to those who have experienced the touch of real, human flesh, but Khoi Vinh has a good point: “Customer service lines are user interfaces, too.” On the whole, he’s pretty much just complaining about his phone company—which hey, we’re into it—but he’s clearly giving some thought to the inherent flaws in the customer service infrastructure, as well.
Reader Scott G got burned by long-distance provider ‘Covista.’ Here is his woe:
I read a Newsweek article in I think 2003 about low-cost long distance providers, and one they recommended was Covista/Capsule. The service was fine, but when I later tried to cancel to back with SBC, they refused to stop charging my bank account.
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